One Company's Story
The Customer Service Issue
What would make your customers loyal: Having them file a class action suit against you or your providing a grandfather clause? The call center manager at a major airline noticed a little spike in calls from passengers in weeks 9 to 13 of a 21-week overview of call volume.
| Report Types | Possible Audience(s) |
|---|---|
| Trending | Executive Level |
| Diagnostic | Marketing |
| Frequency | Sales |
| Drill Down | Public Relations |
| Event Driven | Call Center |
The Unknown Danger
What was causing this spike and what impact might it have on retaining customers and increasing revenues?
The Call to Action Opportunity
In this case study there are a number of departments that could use ...
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