Questions for Reflection

It's likely that most operationally excellent companies already have strong processes developed for successfully managing and delivering projects, but so do many other companies. Successful IT organizations always use formal and consistent project management processes. These questions will help you determine how ready your company is.

1:Does your company have a formal process management methodology? Is it used only for IT projects, or is some form of it used for all projects?
2:If you have such a process, is it strictly applied or is it just wallpaper? How widely is it understood and followed?
3:What incentives are there for following a project management methodology? Are there consequences for projects that miss deadlines? ...

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