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Customer Relationship Management: Getting It Right! by Judith W. Kincaid

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15.2. Controlling the Project

The purpose of project management is to ensure that the project stays on track and delivers the intended result. The project manager plays the key role in this activity. This individual will be responsible for tracking, overseeing, and communicating each step in the infrastructure development phase. As always, communication is a key responsibility of the project manager: communicating actual status, and identifying and escalating issues or changes that occur during any of the four development steps.

15.2.1. The Steps of an IT Development Project

The steps of every IT development project include gathering requirements, analysis and design, and construction (build and test). As we saw in Chapters 11 through 14, most ...

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