O'Reilly logo

Customer Relationship Management: Getting It Right! by Judith W. Kincaid

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

14.2. Following Change Engineering Steps

For the people component, almost the entire engineering process is the responsibility of the business team. The component steps are shown in Table 14-2.

Table 14-2. The People Component
Business ViewPeople View
Owner's Wants ViewOrganizations (goals)
Owner's Needs ViewBusiness Units (objectives)
Designer's ViewJob Role
Builder's ViewChange Management Plan

During strategic planning, XYZ identified the major company organizations and strategic organizational goals. Their high-level organization chart is shown in Figure 14-3.

Figure 14-3. XYZ's organization chart

We used XYZ's corporate organization chart as a check ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required