For the technology component, only the first two views require the combined effort of the business and IT teams as shown in Table 13-1.
|Business View||Technology View|
|Owner's Wants View||Business Locations|
|Owner's Needs View||Business Networks|
For each project, the business team focuses on just those locations that will be impacted by the new CRM functionality. Because this component is primarily the responsibility of Information Technology, we will look only at the top two business levels.
During strategic planning, we identified a list of locations and high-level process. Many times during strategic planning, we used a ...