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Customer Relationship Management: Getting It Right! by Judith W. Kincaid

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11.2. Following Information Engineering Steps

The file cabinet is a good model for information engineering. Would you ask a cabinetmaker to tell you what information is important to you and how you should file it? Of course you wouldn't. You'd decide what and how much you thought you needed to store, and then describe it as clearly as possible. Would you then stand over his shoulder and tell him how to cut the wood or where to put every screw? Not if you ever hoped to hire him again. Don't expect to ask the IT folks to tell you what you want to store in your system. And don't tell them how to build your system. Business experts specify requirements and the IT team delivers solutions. When these roles get reversed (and it does happen), disaster ...

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