Questions for Reflection
Pick one burning issue that you know your customers have with your company. Come up with a project approach that leads to a solution, one that can be accomplished in about six months, by answering these questions:
| 1: | How many functions participate in creating the current situation? How many people are normally involved from each of the functions? |
| 2: | What processes impact this customer situation? If there is more than one process involved, what are the connections and disconnects between them? |
| 3: | What information would you need to access in order to make the customer situation better? Is it currently available somewhere? In how many places? |
| 4: | What technology systems are currently involved in creating the situation? |
| 5: | If all the ... |
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