Customer Relationship Management: Getting It Right!

7.5. Adding Adjunct Team Members (Consultants and Contractors)

Let's talk about consultants and contractors. These are workers who provide you with specific services but are not employees of your company. The general rule for distinguishing them is that consultants get paid to provide a specific, predefined service. Contractors are hired on an hourly basis to fill in wherever you need them. Many people are confused because companies want to hire a consultant to help them figure out what they need to do—they need expertise and guidance to get a quick start. But no one can tell what it will take to get the company to that point, so consultants are also paid on open-ended contracts. In fact, the real difference is that consultants get paid more, ...