10 Years of High Levels of Service
J.D. Power presented USAA with an exclusive recognition honoring “10 years of consistently high levels of customer satisfaction.” According to J.D. Power President Finbarr O’Neill, the recognition is meant for organizations that consistently deliver on the promises they make to their customers.
“When we look across the many syndicated studies we conduct based on the voice of the customer, there are certain brands that stand out, year after year,” commented O’Neill. “USAA has been one of the top performers in our studies for the past 10 years. This performance makes it clear that this is a company that truly embraces the concept of continuous improvement in customer satisfaction.”
“This honor means a lot to USAA ...
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