Contents
2 The Innovation Recipe: Surfing the Wave of Change
4 Innovation via a Process-Based Approach
5 Process System: Only Build with an Accurate Blueprint
6 Process Governance: The Electrician Performs the Electrical Work
7 The Innovation Plan: A Methodical Approach Is Needed to Build a Skyscraper
8 Implementation of a Process-Based Approach
9 Executing a Process-Based Initiative
10 A Process-Focused Enterprise in Action
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