Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution

Acknowledgments

Even in those instances when there is but one author’s name listed on a book’s cover, there is undoubtedly a sizeable population of individuals behind the scenes who left their imprint on the project through their encouragement, by providing invaluable guidance, or through their adoption of the concepts presented in the book. Were I to list all those individuals who aided me in organizing the pieces and putting them to paper, we would have a set of tomes rivaling Encyclopedia Britannica. This book was not created in a vacuum. Multitudes of clients and colleagues shared their ideas, collaborated on white boards, advised over a coffee, or worked elbow-to-elbow with me as these ideas took form. They deserve a large measure of any ...