Get full access to Customer Experience For Dummies and 60K+ other titles, with a free 10-day trial of O'Reilly.

There are also live events, courses curated by job role, and more.

Part IV

Making it Stick

9781118725603-pp0401.tif

Find out how text analysis tools can help you to sort through customer comments in a free article at www.dummies.com/extras/customerexperience.

In this part...

Discover the importance of measuring performance in customer experience.
Explore key customer experience metrics.
Find out how to prioritize customer experience initiatives, projects, and programs for best results.

Get Customer Experience For Dummies now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial

Don’t leave empty-handed

Get Mark Richards’s Software Architecture Patterns ebook to better understand how to design components—and how they should interact.

It’s yours, free.

Get it now

Check it out now on O’Reilly

Dive in for free with a 10-day trial of the O’Reilly learning platform—then explore all the other resources our members count on to build skills and solve problems every day.

Start your free trial Become a member now