Part III
Essential Enabling Elements
Read about a great example of outstanding customer experience in a free article at www.dummies.com/extras/customerexperience.
In this part...
- Discover ways to manage customer feedback and foster dialogue.
- Find out how to build customer experience knowledge in your broader workforce.
- Discover the keys to assembling the right customer experience team.
- Find out how to embed customer experience into your organization’s larger culture.
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