Customer-Centered Design: A New Approach to Web Usability

Acknowledgements

This book is only possible from the contributions, e-commerce relationships, and support of many people whom we'd like to thank:

Jakob Nielsen, Pradeep Jotwani, Pat Pekary, Jill Harry, Mary Sudul, Luice Hwang, Sarah Alter, Susan Boyce, Patricia Graca, Amanda Gooding, Bruce Martin, Paco Underhill, Steve J. Brown, Ken Bronstein, Dex Smith, Lucy Honig, Charlie Fernandez, Greg Linder, Bill Delacy, Bill Cooper, Stan Lehman, Dana Greer, Ron Wilbur, Judith Herman, Phil Lauria, Leigh Greenberg, Larry Hays, Steve Shields, Howard Markman, Steve Hassall, and Steve Powell.

Special acknowledgement for the support from our families: Ally, Charlotte, and Michael Espeland and Renée, Daniel, Kerry and Mavis Hyatt.

We're pleased to bring a new perspective ...