About the authors
Pat Gannon-Leary is a consultant and joint partner of Bede Research & Consultancy with Michael D. McCarthy. Dr Gannon-Leary was previously a researcher at the universities of Northumbria and Newcastle. Her earlier career experience includes a variety of roles in academic libraries in the UK and the USA, including as a customer service manager. During that time she facilitated customer care courses for library staff. She has taught research methods and has a special interest in focus groups, which she used as an information practitioner to determine library user needs. She is co-author of Providing Effective Library Services for Research (London: Facet Press, 2007) and, along with one of her coauthors (Moira Bent) has recently ...
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