Life positions and the OK Corral: being more confident and assertive
No one can make you feel inferior without your consent. (Eleanor Roosevelt)
Being assertive is essentially about respecting yourself and others. It is about having a basic belief that your opinions, beliefs, thoughts and feelings are as important as anybody else’s – and that this goes for other people too. It is about being in touch with your own needs and wants, but contrary to some misconceptions about assertive behaviour, it is not about going for what you want at any cost. (Shan Rees and Roderick S. Graham)
Being assertive means being honest with yourself and others. It means having the ability to say directly what it is you want, you need or you feel, but not at the ...
Get Customer Care now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
