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Culture Shock: A Handbook For 21st Century Business by Will McInnes

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Personal Factors

You may be wondering, what does the personal have to do with my organization’s ability to change? The perspective of Culture Shock is that an organization is made up of people, rather than of bricks, or inventory, or processes. People are the organization. In order to improve the way a whole organization responds to change, we must transform the way in which the many individuals that make up that organization each respond to change.

It is well understood that it is normal to find change difficult. Just check out the shelves of the self-help sections in a book shop or do a quick Google for ‘behaviour change’. So, given that change is difficult, if we are to help change our organizations personally, and credibly lead such change, ...

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