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CTS Certified Technology Specialist Exam Guide, Second Edition by Brad Grimes

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11
Gathering Customer Information
In this chapter, you will learn about
•  Communicating with clients, designers, and contractors
•  Identifying client needs
•  Interpreting scale drawings of the client site
•  Identifying client contact information
•  Evaluating possible constraints at the client site
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This chapter covers the various types of information required to design and/or install an AV solution at a client’s site. To obtain this information, you generally need knowledge of customer service and negotiation techniques, and an ability to ...

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