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Crunch Time by Billy Beane, Judd Hoekstra, Rick Peterson

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7

Reframing from Failure to a Learning Moment™1

Baseball teaches us how to deal with failure. We learn at a very young age that failure is the norm in baseball and, precisely because we have failed, we hold in high regard those who fail less often—those who hit safely in one out of three chances and become star players.

—FAY VINCENT, former Commissioner of Baseball

Using New Language to Kick-Start the Reframing of a Tribe’s Thinking2

I met Garry Ridge, President and CEO of the WD-40 Company, about ten years ago after he spoke at The Ken Blanchard Companies’ client conference. During that conference, Garry shared the concept this chapter was named after—learning moments. Since that time, I’ve had the good fortune to speak with Garry on a few occasions. ...

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