Foreword to the Second Edition
No one is more pleased than I am that as I write this, this important book is approaching two million copies in print. I learned a lot from this book ten years ago when the authors first sent me the manuscript. For years I have taught Habit 5: Seek First to Understand. But this book goes even broader and deeper into the fundamental principles of high-stakes communication. It deals with the whole dynamic of crucial conversations in a wonderfully comprehensive way. But even more important, it draws our attention to those defining moments that literally shape our lives, shape our relationships, and shape our world. And that’s why this book deserves to take its place as one of the key thought leadership contributions ...
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