Contents
FOREWORD TO THE SECOND EDITION
CH. 1: What’s a Crucial Conversation?And Who Cares?
CH. 2: Mastering Crucial ConversationsThe Power of Dialogue
CH. 3: Start with HeartHow to Stay Focused on What You Really Want
CH. 4: Learn to LookHow to Notice When Safety Is at Risk
CH. 5: Make It SafeHow to Make It Safe to Talk About Almost Anything
CH. 6: Master My StoriesHow to Stay in Dialogue When You’re Angry, Scared, or Hurt
CH. 7: STATE My PathHow to Speak Persuasively, Not Abrasively
CH. 8: Explore Others’ PathsHow to Listen When Others Blow Up or Clam Up
CH. 9: Move to ActionHow to Turn Crucial Conversations into Action and Results
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