11
Putting It All Together
Tools for Preparing and Learning
If you read the previous pages in a short period of time, you probably feel like an anaconda that just swallowed a warthog. It’s a lot to digest.
You may well be wondering at this point how you can possibly keep all these ideas straight—especially during something as unpredictable and fast moving as a crucial conversation.
This chapter will help with the daunting task of making dialogue tools and skills memorable and useable. First, we’ll simplify things by sharing what we’ve heard from people who ...
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