SHOWS A PATTERN

“YEAH, BUT . . .

IT ISN’T A SINGLE PROBLEM. It’s that I keep having to talk with people about the same problem. I feel like I have to choose between being a nag and putting up with the problem. Now what?”

The Danger Point

Some crucial conversations go poorly because you’re having the wrong conversations. You talk to someone who is late for a meeting for the second time. Then the third. Your blood begins to boil. Then you bite your lip and give another gentle reminder. Finally, after your resentment builds up (because you’re telling yourself an ugly story), you become violent. You make a sarcastic or cutting comment and then end up looking stupid because the reaction seems way out of line given the minor offense.

If you continue ...

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