DEALING WITH SOMEONE WHO BREAKS ALL THE RULES
WHAT IF THE PERSON you’re dealing with violates all of the dialogue principles most of the time—especially during crucial conversations?”
The Danger Point
When you look at a continuum of dialogue skills, most of us (by definition) fall in the middle. Sometimes we’re on and sometimes we’re off. Some of us are good at avoiding Sucker’s Choices; others are good at making it safe. Of course, you have the extremes as well. You have people who are veritable conversational geniuses. And now you’re saying that you work with (maybe live with) someone who is the complete opposite. He or she rarely uses any skills. What’s a person to do?
The danger, of course, is that the other person isn’t ...
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