REGRETTING SAYING SOMETHING HORRIBLE

“YEAH, BUT . . .

SOMETIMES I LET A PROBLEM go for a long time, and then when I bring it up, I say something just awful. How do I recover from this?”

The Danger Point

When other people do things that bother us, and then we tell ourselves a story about how they’re bad and wrong, we’re setting ourselves up for an unhealthy conversation. Of course, when we tell ourselves an ugly story and then sit on it, it only gets worse. Stories left unattended don’t get better with time—they ferment. Then, when we eventually can’t take it anymore, we say something we regret.

The Solution

First, don’t repress your story. Use your STATE skills early on, before the story turns too ugly. Second, if you have let the problem build, ...

Get Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.