INSUBORDINATION (OR OVER-THE-LINE DISRESPECT)
WHAT IF THE PEOPLE you talk to not only are angry, but also become insubordinate? How do you handle that?”
The Danger Point
When you’re discussing a tough issue with employees (or even your kids), there’s always the chance they’ll step over the line. They’ll move from a friendly dispute to a heated discussion and then into the nasty territory of being insubordinate or acting disrespectful.
The trouble is, insubordination is so rare that it takes most leaders by surprise. So they buy time to figure out what to do. And in so doing, they let the person get away with something that was way out of line. Worse still, their perceived indifference makes them an accomplice to all future ...
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