Crucial Conversations by Al Switzler, Ron McMillan, Joseph Grenny, Kerry Patterson

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MAKE ASSIGNMENTS—PUT DECISIONS INTO ACTION

Now let’s take a look at the final step. You’ve engaged in healthy dialogue, filled the pool of meaning, decided how you’re going to draw from the pool, and eventually come to some decisions. It’s time to do something. Some of the items may have been completely resolved during the discussion, but many may require a person or team to do something. You’ll have to make assignments.

As you might suspect, when you’re involved with two or more people, there’s a chance that there will be some confusion. To avoid common traps, make sure you consider the following four elements:

• Who?

• Does what?

• By when?

• How will you follow up?

Who?

To quote an English proverb, “Everybody’s business is nobody’s business.” ...

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