Crucial Conversations by Al Switzler, Ron McMillan, Joseph Grenny, Kerry Patterson

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REMEMBER YOUR ABCS

Let’s say you did your level best to make it safe for the other person to talk. After asking, mirroring, paraphrasing, and eventually priming, the other person opened up and shared his or her path. It’s now your turn to talk. But what if you disagree? Some of the other person’s facts are wrong, and his or her stories are completely fouled up. Well, at least they’re a lot different from the story you’ve been telling. Now what?

Agree

As you watch families and work groups take part in heated debates, it’s common to notice a rather intriguing phenomenon. Although the various parties you’re observing are violently arguing, in truth, they’re in violent agreement. They actually agree on every important point, but they’re still fighting. ...

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