Crucial Conversations by Al Switzler, Ron McMillan, Joseph Grenny, Kerry Patterson

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How Did We Get Like This?

It starts with a story. When we feel the need to push our ideas on others, it’s generally because we believe we’re right and everyone else is wrong. There’s no need to expand the pool of meaning, because we own the pool. We also firmly believe it’s our duty to fight for the truth that we’re holding. It’s the honorable thing to do. It’s what people of character do.

Of course, others aren’t exactly villains in this story. They simply don’t know any better. We, on the other hand, are modern-day heroes crusading against naiveté and tunnel vision.

We feel justified in using dirty tricks. Once we’re convinced that it’s our duty to fight for the truth, we start pulling out the big guns. We use debating tricks that we’ve picked ...

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