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Crucial Conversations by Al Switzler, Ron McMillan, Joseph Grenny, Kerry Patterson

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THE “WHAT” SKILLS

Share Your Facts

In the last chapter we suggested that if you retrace your Path to Action to the source, you eventually arrive at the facts. For example, Carole found the credit card invoice. That’s a fact. She then told a story—Bob’s having an affair. Next, she felt betrayed and horrified. Finally, she attacked Bob—“I should never have married you!” The whole interaction was fast, predictable, and very ugly.

What if Carole took a different route—one that started with facts? What if she were able to suspend the ugly story she told herself (by intentionally thinking of alternative plausible stories) and then start her conversation with the facts? Wouldn’t that be a safer way to go? “Maybe,” she muses, “there is a good reason ...

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