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Crucial Conversations by Al Switzler, Ron McMillan, Joseph Grenny, Kerry Patterson

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SKILLS FOR MASTERING OUR STORIES

What’s the most effective way to come up with different stories? The best at dialogue find a way to first slow down and then take charge of their Path to Action. Here’s how.

Retrace Your Path

To slow down the lightning-quick storytelling process and the subsequent flow of adrenaline, retrace your Path to Action—one element at a time. This calls for a bit of mental gymnastics. First you have to stop what you’re currently doing. Then you have to get in touch with why you’re doing it. Here’s how to retrace your path:

• [Act] Notice your behavior. Ask:

Am I in some form of silence or violence?

• [Feel] Get in touch with your feelings.

What emotions are encouraging me to act this way?

• [Tell story] Analyze your stories. ...

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