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Crucial Conversations by Al Switzler, Ron McMillan, Joseph Grenny, Kerry Patterson

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MARIA’S STORY

Consider Maria, a copywriter who is currently being held hostage to some pretty strong emotions. She and her colleague Louis just reviewed the latest draft of a proposal with their boss. During the meeting, they were supposed to be jointly presenting their latest ideas. But when Maria paused to take a breath, Louis took over the presentation, making almost all the points they had come up with together. When the boss turned to Maria for input, there was nothing left for her to say.

Maria has been feeling humiliated and angry throughout this project. First, Louis took their suggestions to the boss and discussed them behind her back. Second, he completely monopolized the presentation. Consequently, Maria believes that Louis is downplaying ...

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