Crucial Conversations by Al Switzler, Ron McMillan, Joseph Grenny, Kerry Patterson

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SECOND, REFUSE THE FOOL’S CHOICE

Now, let’s add one more tool that helps us focus on what we really want. We’ll start with a story.

The faculty of Beaumont High School is hashing out possible curriculum changes in an after-school meeting that’s been going on for hours. It’s finally the science department’s turn to present.

Royce, a chemistry teacher who’s been at Beaumont for thirty-three years, considers himself the elder statesman of the school. He’s much fonder of war stories than he is of neutrons and electrons, but the administration kind of turns a blind eye because the guy’s a fixture.

At the principal’s cue, Royce clears his throat and begins to yammer on incoherently about the similarities between curriculum development and battle preparations. ...

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