O'Reilly logo

Crucial Conversations by Al Switzler, Ron McMillan, Joseph Grenny, Kerry Patterson

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

SECOND, REFUSE THE FOOL’S CHOICE

Now, let’s add one more tool that helps us focus on what we really want. We’ll start with a story.

The faculty of Beaumont High School is hashing out possible curriculum changes in an after-school meeting that’s been going on for hours. It’s finally the science department’s turn to present.

Royce, a chemistry teacher who’s been at Beaumont for thirty-three years, considers himself the elder statesman of the school. He’s much fonder of war stories than he is of neutrons and electrons, but the administration kind of turns a blind eye because the guy’s a fixture.

At the principal’s cue, Royce clears his throat and begins to yammer on incoherently about the similarities between curriculum development and battle preparations. ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required