HERE’S WHERE WE’RE GOING
Throughout the remainder of the book we’ll explore the tools people use to help create the conditions of dialogue. The focus is on how we think about problem situations and what we do to prepare for them. As we work on ourselves, watch for problems, examine our own thought processes, discover our own styles, and then catch problems before they get out of hand, everyone benefits. As you read on, you will learn how to create conditions in yourself and others that make dialogue the path of least resistance.
Next, we’ll examine the tools for talking, listening, and acting together. This is what most people have in mind when they think of crucial conversations. How do I express delicate feedback? How do I speak persuasively, ...
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