Crucial Conversations by Al Switzler, Ron McMillan, Joseph Grenny, Kerry Patterson

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DIALOGUE

When it comes to risky, controversial, and emotional conversations, skilled people find a way to get all relevant information (from themselves and others) out into the open.

That’s it. At the core of every successful conversation lies the free flow of relevant information. People openly and honestly express their opinions, share their feelings, and articulate their theories. They willingly and capably share their views, even when their ideas are controversial or unpopular. It’s the one thing that, and precisely what, Kevin and the other extremely effective communicators we studied were routinely able to achieve.

Now, to put a label on this spectacular talent—it’s called dialogue.

di·a·logue or di·a·log (dì´ ∂-lôg´´, -lòg) nThe free flow ...

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