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Crucial Conversations by Al Switzler, Ron McMillan, Joseph Grenny, Kerry Patterson

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Mastering Crucial Conversations

The Power of Dialogue

We (the authors) didn’t always spend our time noodling over crucial conversations. In fact, we started our research by studying a slightly different topic. We figured that if we could learn why certain people were more effective than others, then we could learn exactly what they did, clone it, and pass it on to others.

To find the source of success, we started at work. We asked people to identify who they thought were their most effective colleagues. In fact, over the past twenty-five years, we’ve asked over 20,000 people to identify the individuals in their organizations who could really ...

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