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Crucial Conversations by Al Switzler, Ron McMillan, Joseph Grenny, Kerry Patterson

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OUR AUDACIOUS CLAIM

Let’s say that either you avoid tough issues, or when you do bring them up, you’re on your worst behavior. How high are the stakes? This is just talk, right? Do the consequences of a fouled-up conversation extend beyond the conversation itself? Should you worry?

Actually, the effects of conversations gone bad can be both devastating and far reaching. Our research has shown that strong relationships, careers, organizations, and communities all draw from the same source of power—the ability to talk openly about high-stakes, emotional, controversial topics.

So here’s the audacious claim:

The Law of Crucial ConversationsAt the heart of almost all chronic problems in our organizations, our teams, and our relationships lie crucial ...

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