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I’ve said for years that Crucial Conversations skills are only applicable if you live or work with or near other people. That’s a broad statement that applies equally to me. During these last ten years, I have had my share of challenges, a few failures, and a number of successes—and from all of these, I’ve learned a thing or two. I’m going to share a few incidents that happened and the lessons that I learned.
1. I have been to the airport hundreds of times. On one particular day, I went to the airport to pick up my wife. I had the perfect plan to pay nothing for parking, and if everything worked, I would be in and out of the parking lot in fewer than thirty minutes. I arrived according to plan; I met and hugged Linda; I got her luggage in ...
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