About the Authors
This award-winning team of authors has produced four New York Times bestsellers—Crucial Conversations: Tools for Talking When Stakes Are High (2002), Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior (2005), Influencer: The Power to Change Anything (2008), and Change Anything: The New Science of Personal Success (2011). They are also cofounders of VitalSmarts, an innovator in corporate training and organizational performance.
Kerry Patterson has authored award-winning training programs and led multiple long-term change efforts. In 2004, he received the BYU Marriott School of ...
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