Have you ever noticed? Anybody going slower
than you is an idiot, and anyone going faster
than you is a maniac.
How to Get Your Head Rightbefore Opening Your Mouth
Anyone who has ever dealt with crucial confrontations realizes that a person’s behavior during the first few seconds of the interaction sets the tone for everything that follows. You have no more than a sentence or two to establish the climate. If you set the wrong tone or mood, it’s hard to turn things around.
This can be troublesome because when someone lets us down or behaves badly, the last thing we’re thinking about is the climate we’re about to establish. More often than not we’re completely immersed in the details of what just happened. And ...