We dedicate this book to
THE WORLD’S BEST LEADERSThose managers, supervisors, associates,team members, parents, colleagues, andtechnicians who have routinelystepped up to tough (even hostile)problems and skillfully heldothers accountable.
Thank you for your examples.Thank you for helping us learn.
Get Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition, 2nd Edition now with the O’Reilly learning platform.
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