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CRM Fundamentals by Mathew Johnson, Brian Paulen, Scott Kostojohn

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Implementation Testing

For any enterprise application, testing is an important element of both the initial implementation project and all future development projects. Significant application bugs or downtime in enterprise applications like CRM can cripple business operations and have a tremendous negative impact; minor application bugs are an ongoing source of frustration, friction, and job dissatisfaction for users. A new application launch that is marred by significant bugs can put a black mark on the application that can impede adoption and degrade the value you hope to achieve for weeks and months after the issues are resolved.

While you will likely work with a consulting partner on the initial implementation of your CRM application and perhaps ...

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