CRM Automation

Thin Client Applications

ISM's CRM Software Testing Laboratory is witnessing a definite movement among CRM software vendors towards thin client applications, while continuing to retain support for thick client products. Over the last few years, CRM software vendors have had to come up with new architectures to accommodate increased Internet traffic and other related demands. Several CRM vendors have embraced new technological directions such as moving to an N-tiered, Web-centric, XML-enabled architecture and used this as a marketing message. Many other vendors have remained back in the client/server era, but bolted a few Web interfaces onto their product in order to remain competitive. Thin client technology that requires little more than a Web ...