Summary
In summary, we have defined e-business and e-commerce, provided observations on the status of e-business, examined the key applications of e-business, looked into the benefits and challenges, described e-business infrastructure, offered a sample of software that is available, and provided a vision concerning the future of e-business. Keep in mind that e-business is only one piece of the CRM puzzle. In the next chapter, we'll take a look at another important element—e-service.
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