CRM Automation

Systems Administration

In most companies, a Systems Administrator is required to manage the CRM system. The responsibilities of the Systems Administrator include:

• Making sure that the systems data is kept up-to-date (timely and relevant).

• Backing up the system files and data on a regular basis.

• Providing new users with an ID and initial password.

• Making changes to screens and pull-down menus.

• Delivering new software releases and updates to the users.

• Creating and/or reporting on system usage statistic (e.g., how many uploads/downloads/synchronizations are being made, how often, and with what success ratio).

• Reporting on any problems that may be occurring with the system.

• Writing new systems reports and implementing other technically related systems ...