IV. Key Risks and Mitigating Factors
Key technology risks and mitigation
For example, lack of scalability, inappropriate security procedures, difficult data synchronization, and lack of data quality strategy.
Key user risks and mitigation
For example, bad or inappropriate training leading to an inability to properly utilize the system, or users don't perceive CRM value.
Key management risks and mitigation
For example, lack of management commitment to CRM, lack of management support for CRM, or management attention moves off CRM and onto a more attractive initiative.
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