Increasing Availability of Supply Chain Management Functionality
Supply chain management functionality is increasingly being offered within CRM solutions either within the package or via EAI integration. For example, Siebel offers inventory management and logistics management functionality within its Siebel Service Inventory and Siebel Field Service applications. The Siebel CRM package can additionally be configured to provide links to other B2B exchanges and software packages using Enterprise Application Integration. Additional offerings from companies like SeeCommerce or i2 Technologies' impressive Web-centric applications greatly enhance the performance of supply chain operations.
Likely impact of this trend: Direct integration between CRM ...
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