Movement Toward CRM Solutions with Web-Based Architectures
As an example, PeopleSoft's PeopleSoft 8 CRM solution is built on a Web-based architecture. The solution is accessible via an Internet connection and has no requirements for code from the client. The PeopleSoft 8 CRM architecture has the additional advantages of the ability to support the components of the PeopleSoft enterprise suite (e.g., human resources, financials, supply chain) and the ability to integrate with other applications, including those from other vendors (e.g., SAP, Oracle). PeopleSoft has also embedded XML messages into the system, which allow PeopleSoft 8 CRM applications to work seamlessly with either legacy or new applications. PeopleSoft's major competitors—Siebel, ...
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