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Speed Is of the Essence
A few years ago, a large, global insurance company that often taps us to represent its policyholders in crises contacted us on behalf of one of its clients, a national hotel chain.
We are one of a small handful of crisis management firms on this insurance company’s crisis panel. Some of its policyholders have a crisis rider that allows them immediate access to a crisis firm, without having to take valuable time to sign contracts. This gives us the opportunity to hit the ground running in the event of a crisis with any of the insurance company’s policyholders. This is critical, since, as this chapter discusses, in a crisis, speed is of the essence.
In this instance, a female guest at the hotel had accused one of the ...
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