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Credit & Collections Kit For Dummies®

Book Description

A breakthrough title explaining effective, cost-efficient collection methods

In a down economy, the demand for a successful credit and collection game plan increases. Credit & Collections Kit For Dummies is a comprehensive guide for people involved in collection activities with accounts/clients, helping readers approach the often difficult task of collecting from late/slow paying customers, as well as determining when (and if) to extend credit to questionable ones. It gives readers the expert information and tools designed to ensure that their collection methods are both effective and legal. The book's attached CD includes helpful scripts, forms, letters, templates, and spreadsheets to help readers work efficiently and effectively.

Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

Table of Contents

  1. Cover
  2. Title Page
  3. Table of Contents
  4. Introduction
  5. Part I: Nice Guys Can Finish First: Making Good Use of Credit and Billing Practices
    1. Chapter 1: Getting to Know Credit and Collections
    2. Chapter 2: Credit 101: Defining and Applying Credit Concepts
    3. Chapter 3: Extending Credit Carefully While Controlling Your Risk
    4. Chapter 4: Establishing Good Billing Practices to Avoid Collection Headaches
    5. Chapter 5: Spotting and Reacting to Changes in Customer Habits
    6. Chapter 6: Stayin' on the Right Side of the Law: Knowing Your Rights and Duties
  6. Part II: When Being Nice Isn't Working: Transitioning from Billing to Collections
    1. Chapter 7: When Your Late-Paying Customer Turns into Your Debtor
    2. Chapter 8: The Ins and Outs of Collection Phone Calls
    3. Chapter 9: Overcoming Disputes, Real or Phony
    4. Chapter 10: Closing the Deal: Wrap It Up in Writing
  7. Part III: When Things Get Ugly: Stepping Up Your Collection Efforts
    1. Chapter 11: Increasing Intensity to Achieve Collection
    2. Chapter 12: Locating a Hard-to-Find Debtor
    3. Chapter 13: Bringing in Outside Collections Professionals
    4. Chapter 14: Dealing with Bad Checks and Other Rough Spots
  8. Part IV: Taking a Hard Line: Suing Your Debtor
    1. Chapter 15: Determining Your Litigation Strategy
    2. Chapter 16: Understanding How Lawsuits Work
    3. Chapter 17: Selecting the Court
    4. Chapter 18: Surviving the Trial
    5. Chapter 19: Collecting a Judgment
  9. Part V: The Part of Tens
    1. Chapter 20: Ten Common Pitfalls in Credit and Collections
    2. Chapter 21: Ten Tips for Maintaining Cash Flow
    3. Appendix: About the CD